How to order 

 

UK CUSTOMERS.... You can order directly from our website and pay on-line securely with PAYPAL... Simply add items to the shopping cart and checkout when you have completed your selection

EUROPEAN and INTERNATIONAL CUSTOMERS....Please contact us a first with a shopping cart list and we will arrange your postal quote for your approval

If you require multiple units of the same item please email us first to check availability!

Out of Stock items / Special Order items 

Occasionally demand out-strips supply and an item you have ordered may be out of stock, we give you an option to back-order (8-21 days), replace with an alternative item of equal value or grant a full refund if you do not wish to wait.

Special order items - take between 7 - 28 days to come into stock.

Your order may be shipped in separate shipments to speed up the delivery process

Payment 

We accept payment through PAYPAL  
or UK GBP Pounds Cash / UK postal orders

If you would like to pay by Postal order or cash you must first submit your order by email via the contact us page. 
We will then send you your order total and the address details to submit your payment.
Please note - Orders will only be reserved for a maximum time of 7 calendar days.

Delivery  

We aim to dispatch your order within 48 hours of payment receipt but in extreme cases please allow up to 28 days for delivery from placing your order.

FREEPOST Items are sent by standard parcel post or 2nd class post.

Orders with paid postage are shipped via Royal Mail 1st Class, 1st Class recorded & Special Delivery in the UK. 

Overseas shipments are via Royal Mail Air Mail & Registered Air Mail if preferred


Postage 

Online ordering is currently for the UK only, however International customers can place orders via email.
Our standard United Kingdom delivery prices are stated on each product...
International buyers should email for a shipping quote.

PRODUCT SHELF LIFE  

All products sold on cherrycloud are factory fresh in date stock. We do not sell out of date product or "factory seconds" Burt's Bees products should be in good quality condition for a minimum of two years dated after the lot code date. We recommend that our products are used within 6 to 12 months after opening since they are natural products. Our products can last longer, if unopened and stored well. This includes keeping them out of extreme temperatures and direct sunlight (preferably in a cool, dark & dry place). In general, any difference in texture or consistency of one of our products is often associated with it being a natural product, and is in no way a reflection of it's quality.

 

Returns

We will exchange or refund any item you are not happy with provided they are returned un-used in their original condition within 7 days of receipt. We will not accept returns where hygiene seals have been broken or packs have been opened or products sampled or used.

There is a NO RETURN policy on Perfumery Products due to the delicate nature of the product and packaging. Returns are only accepted if the product is faulty or arranged under special circumstances

Cherrycloud are not liable for any personal preference to or allergic reactions to products sold on this website. 

CONTACT DETAILS

Returns to... Cherrycloud, 8 Saville Mews, Bristol, BS6 5UL,  UNITED KINGDOM

TEL - 0117 9249434 (DAYTIME ONLY 10AM - 5PM)

EMAIL US - via the contact form!

 

Returns Procedure You must first contact us with details of your order and request a Returns Authorisation code.
Please send recorded delivery or ask for proof of postage from the post office for your returned item as we cannot be held responsible for anything that gets lost or damaged in transit. 
We only REFUND the price of the product and not any shipping or handling charges.

When FREEPOST items are returned there is a 10% deduction in the refund value to cover costs of the original postage paid by us when your prodder was initially sent out.

 

If a replacement product is required on a simple unwanted return, then a re-shipping fee is payable by the customer.


Customer care 

If you require further information about our products, special orders or advice about your order please email us via the contact page. 
We endeavor to respond to all email inquiries within 48 hours.